Known Issues with RED Calc Pro

September 14 (Sat.), 2020 –

The RED website, www.redcalc.com, was offline for approximately two days

As a result, RED Calc Free and RED Calc Pro were down during this time. This problem occurred because the website was infected with malware. The website was cleaned of malicious software and is well protected from another attack.

Status: resolved

September 9, 2020, 10:02 AM, Eastern time

The RED Calc Pro server went down for almost exactly 24 hours. If you were already logged in, you were likely to be able to use the web app in off-line mode.

However, if you were not logged in, you were not able to use the RED Calc Pro app during this downtime.

There was a problem with the RED Calc Pro hosting service that caused this problem. We used this opportunity to deploy new versions of most of the RED Calc Pro tools that were ready for launch. In order to “see” a new tool version, you might need to go to the main menu in the top red banner of the RED Calc Pro web app and click “ Restart”.

Status: resolved

Known Issues with RED Calc Free

September 22, 2020 –

RED Calc Free Use with Android Smartphone using Firefox Browser

Dan (same Dan as below) contacted us this week with a problem he was having using the RED Calc Free tools on the new RED website. Our Free tools were not fully loading using Firefox on his Galaxy S9 smartphone. He stated that up until a few months ago, the RED Calc Free tools were working fine on this phone using the Firefox browser. We are not sure yet what is causing this behavior (and why it began recently), but we will continue to look into it. See the screenshot below and the companion caption.
Samsung Galaxy S9 smartphone using Firefox browser. Notice the bottom of the RED Calc Free ASHRAE 62.2-2016 tool is not visible and therefore no data can be entered. Also, the tool appears to be squeezed from side to side.
 
Work Around
Dan started using the Samsung browser on his smartphone and all the RED Calc Free tools are working for him now.
 
Status: resolved with workaround 
 

September 14 (Sat.), 2020 –

The RED website, www.redcalc.com, was offline for approximately two days (resolved)

As a result, RED Calc Free and RED Calc Pro were down during this time. This problem occurred because the website was infected with malware. The website was cleaned of the malicious software and is well protected from another attack.

Status: resolved

November 18, 2019 –

RED Calc Free Use with Android/Chrome Devices

Dan contacted us this week with a problem he was having using the RED Calc Free tools on the new RED website. Our Free tools were not fully loading using Chrome on his Galaxy S9 smartphone. We have found the same issue using Chrome on a Nexus 5X smartphone (see screenshot, below). Other, presumably identical phones we have tested work just fine. We are not sure yet what is causing this behavior, but we will continue to look into it.
 
Work Around
We installed the browser Firefox on the Nexus 5X and the tools work fine. The RED Calc Free tools also work fine with Opera Mini, another browser.
 
Note: This issue is specific to RED Calc Free; RED Calc Pro works just fine on these Android devices using the Chrome browser.
 
Status: resolved with workaround
 
RED Calc Free tool not able to load on a smartphone using Android as an operating system and Chrome as a browser. Technicians at RED are analyzing the problem.

Known Issues with www.redcalc.com

September 14 (Sat.), 2020 –

The RED website, www.redcalc.com, was offline for approximately two days

As a result, RED Calc Free and RED Calc Pro were down during this time. This problem occurred because the website was infected with malware. The website was cleaned of malicious software and is well protected from another attack.

Status: resolved

 

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