January 12, 2022 –

Free tools were not visible and the Free Tools/User Guide slide-out navigation menus disappeared 

The problem was first reported by a few users in Florida. It then began to spread to other users in various parts of the U.S. A difficulty for us at RED was that we were not experiencing the issue; all was working just fine for us. Also, the RED Calc Free tools worked for users on some browsers, but not on others. We were doing a lot of head-scratching!  After assembling a team of experts, we found the disappearing RED Calc Free tools were a result of the incompatibility of software on the RED website. Once we eliminated the software package culprit (WP Rocket), the RED Calc Free tools and the slide-out navigation menus worked again for all.

Status
As of January 29, 2022, resolved

January 1, 2022 –

Free tools were not visible for a short time and the Free tool slide-out navigation menus disappeared. Happy New Year!

Vanishing RED Calc Free tools: Three users reported the disappearance of the Free tools. This was an issue caused by automatic and manual updates of ancillary software packages that are part of the www.redcalc.com website. Once this was reported to us, we manually updated all the software packages, which fixed the issue.

Status
As of January 3, 2022, resolved

RED Calc Free slide-out menus disappeared: This issue was related to the one above but was more serious. The software package that provided the slide-out menus for the RED Calc Free tools is no longer supported by the developer, so as our primary web software was updated, this secondary software package no longer functioned properly. We found a new secondary software package for the slide-out menus and installed it. You will find the slide-out menus for the RED Calc Free tools and User Guides are slightly different than before, but they work very well.

Status
As of January 4, 2022, resolved.

July 19, 2021 –

RED Calc Free not working for some users, but seems to be working for most

A handful of users in various parts of the U.S. have contacted us about the failure of the RED Calc Free tools to load. There are also reports of the main menu malfunctioning and other issues. We are working on these problems. It has been a challenge to diagnose the problems because the RED website and RED Calc Free tools are displaying correctly for us. Of course, we will continue to search for solutions as quickly as possible. Some of the reported problems reported by fewer than ten users include:

• RED Calc Free tools not displaying
• RED logo in the upper left corner of page not displaying
• Dropdown main menu items not working

Workaround
July 21 – Frank, a user in Pennsylvania, found that the RED Calc Free tools were not showing up when he was using the Chrome browser. When he switched to the Firefox or Edge browser, he found they worked. We don’t know if this is a solution that will work for everyone.
July 26 –  Rich, a user in North Dakota, was not able to access the RED Calc Free with Chrome or Edge. He was not able to get to the Free tools on his iPhone either. A colleague found the tools worked fine on his Android mobile phone. Another staff person in Rich’s office found that they could use the Free tools with her computer using the Edge browser. During the support-call conversation with the RED support staff, Rich found all the Free tools started working on his iPhone.

Status
As of July 20, unresolved, but. . .
This is a very perplexing problem for a number of reasons. First, the RED staff is not able to reproduce these problems, so we are not able to see any code errors. We know a number of our users are experiencing errors, but we don’t know the source of the errors. Second, it seems that the problems disappear over a few days for some users. Baffling!! So try refreshing your browser; restarting your computer; using a different browser, or using a different device. Please inform us of what you find so that we can pass it on to other users.

As of August 10 – The issue seems to have disappeared. We are not sure from whence it came or where it went. Users have stopped contacting us about this problem. This will remain one of the mysteries of the RED Internet. We official classify this issue as RESOLVED.

February 15, 2021 –

RED Calc Free Not Loading if Browser Set to Block Third-Party Cookies

After some email discussion, Beth found that if in settings she selected “Allow all cookies” (she was using Chrome as a browser), the RED Calc Free tools loaded as they should. We were able to mimic this behavior for Chrome, Firefox, Opera, and Edge.

Workaround
If your RED Calc Free tools aren’t loading properly, change your browser settings to allow all cookies. We don’t like this behavior, but the workaround is fairly easy. We are currently looking into this problem for a solution.

Status
Resolved with a workaround as of February 18, 2021. We are working on a solution that doesn’t require this workaround.

Status Update March 1, 2021
We have restructured the www.REDcalc.com website so that a workaround is no longer needed for this issue. Blocking third-party cookies in your browser no longer prevents the loading of the RED Calc Free tools. However, if you “block all cookies” (not just third-party cookies), the RED Calc Free tools will get stuck when loading. This has to do with the manner in which they function.

September 22, 2020 –

RED Calc Free Use with Android Smartphone using Firefox Browser

Dan (same Dan as below) contacted us this week with a problem he was having using the RED Calc Free tools on the new RED website. Our Free tools were not fully loading using Firefox on his Galaxy S9 smartphone. He stated that up until a few months ago, the RED Calc Free tools were working fine on this phone using the Firefox browser. We are not sure yet what is causing this behavior (and why it began recently), but we will continue to look into it. See the screenshot below and the companion caption.

September 14 (Sat.), 2020 –

The RED website, www.redcalc.com, was offline for approximately two days (resolved)

As a result, RED Calc Free and RED Calc Pro were down during this time. This problem occurred because the website was infected with malware. The website was cleaned of the malicious software and is well protected from another attack.

Status
Resolved

November 18, 2019 –

RED Calc Free Use with Android/Chrome Devices

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